Important Shipping Restrictions

This service is only available in mainland Britain. 

We don’t operate in Northern Ireland, British Overseas Territories, Crown Dependencies (Guernsey Island, Jersey Island, the Isle of Man), the Channel Islands, the Hebrides/Shetland/Orkney Islands and the Isles of Scilly.


For the Zero Waste Box system to work effectively and safely, please follow these simple shipping guidelines on how and what you can ship back to TerraCycle:

  1. Only send in items this system accepts. Sending in items that fall outside the selected category causes contamination and the need for added separation, which increases costs.
  2. Do not send in household items that may be considered hazardous waste. These include items such as lithium-ion batteries, pressurized canisters, pesticides, oil-based paint or medical sharps, organics, broken glass, biomedical waste, soiled diapers, or expired medication. Do not send in anything sharp, flammable, reactive, corrosive, ignitable, radioactive, toxic, infectious, or pathogenic.
  3. Do not ship dripping packages. Please make sure all excess product has been removed before putting it in your Zero Waste Box. If you choose to rinse your items, please note that the system must be completely dry prior to shipping.